Cancellation Policy

At Preline, our aim is to provide 100% satisfaction to our customers. If for any reason you wish to cancel the order, we are here to help. You will be able to cancel product(s) from your order in multiple ways on Preline, namely: 1. Order Level Cancellation Post successful cancellation, refunds would be provided as per applicability. For detailed information, please refer to the REFUNDS section under this policy.

ORDER LEVEL CANCELLATION You can cancel your order online, before the product(s) inside the order has been shipped. Applicable refund against the cancelled order will be credited to your Preline Cash Wallet, which can be further used during your next purchase with us or may be transferred to your respective bank / card / wallet by logging into your Preline Account (further Refund related details are provided below). In case, even a single product of the order has been shipped, you will not be able to cancel the order (in such cases, user would have to cancel an individual product or complete shipment). In case, the order contains product(s) such as Guaranteed Savings Offer, Gift Certificate or Digital Products, order level cancellation will not be applicable. If the order contains a product under the furniture category and if it has not been shipped within the first 24 hours after placing the order, you will not be able to cancel the order after 24 hours, however, you can cancel other products in the order if it has not been shipped.

REFUNDS 1. Applicable refund against the Entire Order / Product / Shipment / Combo / Assembly Service amount will be provided in your respective Preline Cash Refund Account first, with the exception of Club Cash, Guaranteed Savings Offer and Gift Certificate amounts. 2. Payments made through Club Cash, Guaranteed Savings Offer and Gift Certificate will be refunded back to the respective original source. 3. Once the refund amount is added in your Preline Cash Refund Account, you can use the credit to place future orders with Preline.in or request to initiate refund to your original source of payment can be made using 'Refund Back to Me' option under 'Cash in My Account' section. 4. Upon successful cancellation of order, applied Coupon Code will be auto released for re-use, provided it is valid and satisfies the code related Terms & Conditions. 5. Cancelled orders will not be eligible for earning any Club Cash or Cashback on Partner Sites. 6. A fixed shipping charge of Rs. 50 is applicable on all orders below Rs. 699/- (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer) at all locations with an additional charge applicable at certain locations. 7. Preline reserves the right to levy a Platform and Convenience charge on orders. This fee will not be subject to refund in the case of any form of item or order cancellation. 8. For orders equal to or above Rs. 699 (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer) free shipping is available at certain locations only. For other locations, additional shipping charges will be applicable. At these locations, in which additional charges are applicable, Rs. 50 shipping charge will be added to the shipping charges for all orders below Rs. 699 (with exclusions as above). 9. In cases, where the user is initiating a cancellation request, basis which the order value is going below Rs. 699 (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer), shipping charges would be deducted / recovered from the User's Preline Wallet (As a one time deduction). Scenario where a User is initiating cancellation request for order whose value is below Rs. 699/- (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer), and if the system identifies that even a single product from that order is shipped, shipping charges would be deducted / recovered from User's Preline Wallet (As a one time deduction) 10. For 'Cash on Delivery' orders - In cases, where the user is initiating a cancellation request, basis which the order value is going below Rs. 699 (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer), COD + Shipping charges would be deducted / recovered from User's Preline Wallet (As a one time deduction). Scenario where a User is initiating cancellation request for order whose value is below Rs. 699/- (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer), and if the system identifies that even a single product from that order is shipped, shipping charges would be deducted / recovered from User's Preline Wallet (As a one time deduction) 11. Scenarios where a user is initiating a cancellation request, because of which the order value is going below Rs. 99/- (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer), cancellation would not be applicable or if applicable, the entire order has to be cancelled. 12. In addition to the above point no. 8 & 9, where the Shipping and COD amount was deducted / recovered as the order value was going below Rs.699/- due to a cancellation request raised by a user, if a customer further initiates a cancellation request, which would eventually result in the cancellation of complete order (provided no shipment was configured), in that scenario, the COD / Shipping charges deducted / recovered earlier would be credited back to User s Preline Wallet. 13. Gift Wrap refund would be applicable - 1) Only with the cancellation of the last product in the order. 2) No shipment is generated / configured in the order. 14. Scenarios, where the system identifies that even a single product from the order is shipped, shipping charges would be deducted / recovered from User's Preline Wallet (As a one time deduction) irrespective of the order amount. 15. In light of the COVID- 19 outbreak, we will not be deducting the shipping charges while processing a cancellation request for all orders placed during the nation-wide lockdown.This is to avoid any inconvenience to our customers. 16. In view of any unforeseen circumstances, if Preline encounters challenges that necessitate the cancellation of a free product, no refund will be credited as the free product was offered free of charge. Steps to get the cash refund back to your bank account:Refund For further information, please refer https://preline.in/account/order.